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If you received a damaged product:\u00a0\u00a0<\/b>If your order arrived damaged please file a claim with the post office and take photos of the damaged product and email us within 48 hours of receiving your order. We will ask for photos of your grow kit in the box that includes the tracking ID numbers for documentation purposes and receipt of the claim filed with the post office. A replacement will be processed within 7 business days.<\/p>\n
If you received the wrong product:\u00a0\u00a0<\/b>If we shipped you the wrong product, we\u2019re sorry! We will send a replacement or refund you for your purchase. Please email within 48 hours of receiving your order for a replacement or refund.\u00a0 We will ask for photos of your grow kit for documentation purposes. If you wish to get a replacement, it will be processed within 7 business days.<\/p>\n
If there is no growth within 45 days, please contact customer support.<\/p>\n
To process your refund or replacement, we will ask for photos of the grow bags that clearly shows the bag ID number, photos of the room it is stored in and agar plate as proof that your grow kit didn\u2019t work. We will ask you to write the date on a piece of paper to prove that the photos were taken on that day. Our team experts will check if you need new grow bags or 1 (one) new syringe. Please give us 2-4 business days to process your request.<\/p>\n
A shipping and handling fee for the replacement spore syringes will be charged before we can process your replacement.<\/b>\u00a0Please contact our customer support at\u00a0support@alienspores.net<\/p>\n
If you wish to cancel your order:\u00a0\u00a0<\/b>If you ordered the wrong item, or simply changed your mind, please contact our customer support at\u00a0support@curativemushrooms.com\u00a0within 12 hours and we will process your refund right away. If it\u2019s more than 12 hours, we will not refund you for your purchase. This is due to it being a perishable product and orders are being processed within 12 hours.\u00a0 If your product has already shipped then you can simply refuse the delivery once it arrives and we will process the refund once the product arrives back at our warehouse.\u00a0Please note that we will deduct the shipping fee and your refund is subject to a 20% restocking fee.\u00a0<\/p>\n
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Refund Policy If you received a damaged product:\u00a0\u00a0If your order arrived damaged please file a claim with the post office and take photos of the damaged product and email us within 48 hours of receiving your order. We will ask for photos of your grow kit in the box that includes the tracking ID numbers […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-254","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alienspores.net\/index.php\/wp-json\/wp\/v2\/pages\/254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alienspores.net\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alienspores.net\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alienspores.net\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/alienspores.net\/index.php\/wp-json\/wp\/v2\/comments?post=254"}],"version-history":[{"count":2,"href":"https:\/\/alienspores.net\/index.php\/wp-json\/wp\/v2\/pages\/254\/revisions"}],"predecessor-version":[{"id":256,"href":"https:\/\/alienspores.net\/index.php\/wp-json\/wp\/v2\/pages\/254\/revisions\/256"}],"wp:attachment":[{"href":"https:\/\/alienspores.net\/index.php\/wp-json\/wp\/v2\/media?parent=254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}